Help when something goes wrong / FIELD GUIDE
Keep your save safe
Your adventure currently lives on your device.
Keep the app installed
Progress, pets, names, items, credits, and story records are saved locally.
Do not delete to troubleshoot
Deleting the app can delete that local save. Try closing and reopening first if the app is stuck.
Know what Game Center saves
Game Center rankings and achievements do not copy the whole UNKNOWN adventure to another phone or iPad.
Use your Apple backup options
Device backup and restore depend on your Apple settings. The game does not provide its own cross-device cloud-save service.
Ask before taking a risky step
If something looks wrong, email support with your device model, iOS version, and what happened. Do not send passwords or payment details.
Need a hand? Email support@swiftwhere.com.
Updated October 20, 2026 · Current development version